We collect contact details like name, email, phone number, and address; account information including usernames, passwords, and user roles; shipment data such as consignment details, pickup/delivery locations, package weight/dimensions, cargo type, and tracking updates; vehicle and driver assignments including vehicle registration numbers, driver names, contact details, and trip records; location data including real-time GPS coordinates of vehicles and shipments when tracking is active; financial records including invoices, payment histories, and billing information; technical data including IP address, device information, browser type, and usage logs; and communications including customer support requests, service notifications, and promotional messages if opted-in. We use this information to create and manage user accounts, process and track shipments from pickup to delivery, assign vehicles and drivers to consignments, send real-time notifications about shipment status, delays, and deliveries, generate invoices, receipts, and financial reports, provide customer support and resolve issues, analyze usage to optimize operations and improve service quality, maintain security, prevent fraud, and ensure compliance, and send promotional offers and updates only with your consent. We may share your information within the Peak Logistics network including franchise offices, authorized staff, and system administrators, with delivery partners and subcontractors involved in completing shipments, financial providers for transaction handling, legal authorities when required by law, professional advisors, and during business transitions. We do not sell your personal data to third parties for marketing purposes. As a multi-country logistics provider, your data may be transferred internationally with appropriate safeguards in place. We retain account data until you request deletion or become inactive, shipment records for 7–10 years to comply with tax and legal requirements, driver/employee data during employment plus statutory periods, location history for up to 2 years for operational needs, and system logs for security and integrity, after which data is securely deleted or anonymized. You have rights to access, correct, delete, restrict, object to, or receive your data in a portable format. We implement reasonable security measures including encryption, access controls, and regular assessments, though no system is completely secure. Our platform may link to third-party services for which we are not responsible. Our services are not intended for individuals under 18, and we do not knowingly collect data from minors. We use cookies to enhance your experience, which you can manage in browser settings. We may send promotional messages if you opt in, with easy unsubscribe options, while transactional communications continue. We may update this policy periodically, with changes reflected in the Last Updated date. For questions about this Privacy Policy, contact Peak Logistics at info@sdeindia.in or +97477701383.